Frequent Ask questions

How early should i arrive?

A minimum of 15 minutes is ideal for each visit, will allow you time to change, relax, enjoy our complimentary Thai tea, and consult with your personal therapist. Clients that may wish to use the shower facilities may come in up to 30 minutes early and enjoy a shower prior to services. These however must be booked with your treatment booking.

Do I have to totally disrobe for my spa treatment?

You may wear your own undergarments. Our therapists are trained to drape towels and sheets to maintain your privacy, however we supply disposable underwear on request.

Should I wear make-up to the spa?

It isn’t necessary. Some services such as facials and make up applications require that the make-up be removed, while many of our body therapies also include some facial treatments

What do I do with my valuables?

We recommend refraining from bringing valuables to the spa. We do not assume any liability for personal items and recommend you leave valuables at home.

What do I have to wear for a pedicure?

We always suggest open toe shoes (sandals/ flip-flops), nail varnish can take up to an hour sometimes to dry so avoid wearing sock or shoes that may press down on the toe.

How long does a treatment package last?

Our Spa Reservationist is available to take your call from 09:00 to 19:00. Alternatively, you can email or WhatsApp our Spa with your enquiry.

Where do I go for more information and details?

For full details of all our treatments & packages, please visit our Service Page

How do I know my muscles are tight?

Pain, soreness, achy, tired, these are the signs of tight muscles.

Why do muscles get tight and where are my tight muscles?

Headaches

Tight neck and shoulder muscles
Tight jaw muscles (braces sometimes cause tight muscles)
Allergies (sinus problems)
Eye strain

Back, Neck and Shoulder Pain

Carrying heavy books
A bad fall
Poor posture
Sitting for long periods of time

Knee and Leg Pain

Growing bodies means the bones and muscles are getting longer. Sometimes, as you grow the muscles feel painful or sore. There is one more reason muscles are painful. The last cause of muscle pain has to do with feelings. If someone hurts your feelings or you feel sad, your muscles will ache. If you worry about moving, friends, grandparents, parents, pets, sisters or brothers, school, fighting, traveling and many more things that are important to you, your muscles will feel tight.

What is massage therapy?

Massage therapy relaxes the muscles by rubbing with hands. The person doing the rubbing is called a massage therapist.

Do I need an appointment?

We suggest making an appointment to secure a booking; however, walk-in is also welcome.

Spa Disclaimer

The spa treatments, services, and facilities available at Sweet Face Thai Massage & Beauty Salon are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have.

Guests agree that all treatments, services, and facilities at Sweet Face Thai Massage & Beauty Salon are requested and used at the Guests’ own risk and that they will have no recourse against Sweet Face Thai Massage & Beauty Salon, and its shareholders, directors, affiliates, representatives, agents, staff, and suppliers, for any alleged damage or loss arising out of or in connection with the spa treatments, services and/or facilities.

Guests will also fully indemnify and hold harmless Sweet Face Thai Massage & Beauty Salon, and its shareholders, directors, affiliates, representatives, agents, staff, and suppliers, from and against all liabilities, claims, expenses, damages, and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and/or facilities.

Spa guidelines

Your Easy Guide to making the most of your Spa Experience.

spa Etiquette

Sweet Face Thai Massage & Beauty Salon is designed as a sanctuary for the senses, a tranquil escape for relaxation and rejuvenation. For the consideration of others, we request that visitors always keep noise to a minimum. We would appreciate it if you could please switch your cellular phones and electronic devices off (or to silent mode) upon arrival at the spa.

Children
Children under 15 years of age must be accompanied by an adult.
Spa Treatment Hours
The Spa is open Monday – Sunday, including public holidays from 09:00 to 19:00
Payment Policies

We accept cash, electronic funds transfer (EFT) and all major credit cards. All prices are quoted in ZAR, South African Rands. For all Group Bookings over 5 people, 50% deposit is required.

Spa Reservations
To make a Spa reservation, call us or email for a booking. Should you require it, our Spa Receptionist will be able to advise you on the treatment choice best suited to your needs. To help ensure your preferred time and treatment, we recommend booking in advance to avoid disappointment.
Arrival
Please arrive 15 minutes prior to your scheduled treatment time to ensure you get the most benefit from your appointment. Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed.
Medical Conditions
When making a reservation and arriving for your treatment, please advise us of any health conditions (e.g., high blood pressure), allergies, injuries or if you have had surgery recently, so we can ensure your optimum comfort. It is important to inform your therapist if you are on any medication, are pregnant, have epilepsy, are diabetic, have eczema or psoriasis, or have recently been sunburnt. Certain treatments may need to be changed to best accommodate your condition. Please note that it is incumbent on you to notify us in advance of any condition which might affect your treatment.
Pregnancy
The Spa Team will be happy to help guide you in selecting which treatments are most suitable for you during this special time.
Spa Attire for Your Comfort
You may wear your own underwear, spa disposable underwear available on request. Our therapists will always use draping techniques to respect your privacy.
Facilities
We provide shower facilities, swimming pool, spa garden, and lounge area.
Food and Drink
You are welcome to bring your own foods and drinks, we will set up for you.
We do not recommend the consumption of alcohol or heavy food before or directly after spa treatments.
Valuables
Please refrain from bringing valuables to the spa. We do not assume any liability for personal items and recommend you leave valuables at home.
Gift Vouchers
The perfect gift for a loved or colleague, our Gift Vouchers are available for any spa treatment on our Spa Menu or for the purchase of retail. They are valid for 12 months from date of purchase. They can be bought on our website, emailed, or made ready for collection at the Spa. Gift Vouchers must be presented at the time of treatment or at the time of purchasing retail products. Please note that all our Gift Vouchers are non-refundable and cannot be redeem for cash.

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